U.S. SHIPPING
For consumer protection, all orders are subject to review. On occasion, this may extend the processing time of your order. For questions regarding order, please email – Kris@KP12Graphix.com
INTERNATIONAL SHIPPING (ONLY SELECT COUNTRIES ELIGIBLE)
Shipments outside of the U.S. may be subject to import taxes, fees, tariffs, and customs. Note: International taxes, fees, tariffs, and customs are not included in your order total. Your local post office will require payment of taxes and customs fees to be paid upon delivery of shipment. Recipient is responsible for all related tax, fees, tariffs, and customs. Duties and taxes vary by country. Please contact your customs office and/or local post office for more information.
*NOTE: Estimated delivery time does not include duration of customs hold. Depending on the duration needed to clear customs clearance, actual delivery time can be extended to 30 days. For more information, please contact your local customs office.
Refused Shipments: If you refuse shipment of your order, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred upon shipping the package. These expenses will be deducted from your order refund.
Delays: We will not be held responsible for any shipping delays. If your order arrives late, we can not be held liable to refunds, store credits or future discounts. Orders may not be canceled or refunded once designs are approved and production begins If you agree to these terms-and-conditions Design deposits, and urgency fees may not be refunded. Urgency fees DO NOT GUARANTEE ON TIME DELIVERY. We will do our best to get the materials to you in time, but it is never a guarantee. If your materials are late, or if there is a delay, we cannot refund the urgency fee or design deposit.
WHAT IS YOUR RETURN POLICY?
We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact us – Kris@KP12Graphix.com
- KP12 Graphix will not accept merchandise after 30 days.
- Product must be returned within 14 days once the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging.
- Shipping charges will only be refunded if the item you have received is incorrect or damaged.
- Refund value is determined by the last retail price of the item.
If the item you ordered becomes defective from wear and use, please contact – Kris@KP12Graphix.com
WHERE DO I SHIP MY RETURN?
If you would like to make a return, please contact Kris@KP12Graphix.com to request. The return address, along with directions, will be provided upon request.
HOW DO I SHIP MY RETURN?
Pack and seal your box securely, in the original packaging if possible. To ensure that your return package arrives at our warehouse successfully, KP12Graphix suggests shipping your return package with a tracking number. Packages must be returned prepaid.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once KP12Graphix receives your returned merchandise, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.